|
We are committed to the performance of our products and to the quality of our
relationship with you and all of our customers. We stand behind both. If you
are dissatisfied with the performance of any of our e-learning products or
services, we will make things right or refund your money at anytime prior to
completion of the coursework. Gauranteed!
Site Performance
- We guarantee that our site uptime will exceed 99% (excluding Planned downtime).
- Customer Support is available 9 AM - 5 PM MST via e-mail. We
guarantee a multi-level process that insures the timely and pro-active
resolution of all technical issues.
Product Guarantee
- Content - We will provide you with the latest and most up to date course
content Available.
- E-learning technology - We will continually upgrade our e-learning platform and
offer you leading edge e-learning capabilities.
Getting Help
-
Our staff does their best to respond within 24 hours of receiving our
customer's emails. There are periods when email volume is high and response
time may be longer. We thank you in advance for your patience.
You may reach us via email at support@flexxcoach.com
if you require assistence via phone, please include a phone number and the best
time to contact you.
IMPORTANT - Please do not send
attachments (including images contained in your email signature) to
support. Emails with attachments are marked as spam and rejected.
|